GOALS

Provide customer service and comply with legally mandated activities.

• Implement General Plan policies
• Manage NPDES requirements
• Submit required data and financial reports on time
• Increase  information available on internet
  
  

Enhance available funding sources to meet existing and future transportation needs.

• Review and establish defendable and sustainable TIM fees
• Maximize revenue participation from external sources (FHWA, Caltrans, etc)
• Work with other transportation partners to leverage available money
  
  

Improve Project Delivery so that needed transportation improvements are delivered timely, and efficiently.

• Deliver 5-year Capital Improvement Program
• Develop 10-year and 20-year Capital Improvement Programs responsive to General Plan growth issues and revenue estimates
• Develop Quality Control/Quality Assurance Program
• Augment staff as needed with consultant resources
• Partner with Developers for delivery of transportation projects
• Develop a “shelf-list” of projects to take advantage of new revenues
  
  

Improve performance of existing highway system

• Improve pavement condition scores
• Increase the annual delivery of chip seals, overlays, and brushing/ditching
• Reduce accident rates
• Respond timely to complaints
  
  

Implement Performance Based Budgeting so that resource utilization (budgets) can be measured against performance expectations.

• Implement quantifiable performance measures
• Implement tie between resources and performance measures
  
  

Develop staff so that customer service is a focus and teamwork is a way of life.

• Complete MOU to define roles and responsibilities between Development Services Department and DOT
• Recruit high-caliber staff
• Implement comprehensive employee training program
• Implement employee recognition program