Long Term Care Ombudsman

LONG-TERM CARE OMBUDSMAN

The Long-Term Care (LTC) Ombudsman advocates for quality of care and quality of life for all residents of Skilled Nursing Facilities (SNF) and Residential Care Facilities for the Elderly (RCFE). This local program provides assistance with resources, referral for those needing assistance in selecting a Long Term Care Facility and guidance with ongoing issues. The LTC Ombudsman Program relies on community volunteers trained by the county Ombudsman and certified by the California State Long-Term Care Ombudsman Program. Regular facility visits are made to receive complaints, resolves problems and ensure the rights of elders living in Long Term Care Facilities. The ombudsman are also mandated reporters and investigate allegations of elder abuse. Services are confidential and provided to residents and their families and friends without charge.

The State CRISISline number is:
1-800-231-4024
This CRISISline is available to take calls and refer complaints 24 hours a day, 7 days a week.

            Certified Ombudsman Only

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For more information about the services that are available, please download the following

image of Download Now Long Term Care Ombudsman Brochure

For a list of El Dorado County facilities, please download the following
image of Download Now Residential Care and Skilled Nursing Facilities for the Elderly

For more information, please call (530) 642-4860.