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LONG-TERM CARE OMBUDSMAN
The Long-Term Care (LTC) Ombudsman advocates
for quality of care and quality of life for all residents of Skilled
Nursing Facilities (SNF) and Residential Care Facilities for the
Elderly (RCFE). This local program provides assistance with resources,
referral for those needing assistance in selecting a Long Term
Care Facility and guidance with ongoing issues. The LTC Ombudsman
Program
relies on community volunteers trained by the county Ombudsman
and certified by the California State Long-Term Care Ombudsman Program. Regular
facility visits are made to receive complaints, resolves problems
and ensure the rights of elders living in Long Term Care Facilities.
The ombudsman are also mandated reporters and investigate allegations
of elder abuse. Services are confidential and provided to residents
and their families and friends without charge.
The State CRISISline number is:
1-800-231-4024
This CRISISline is available to take calls and refer complaints 24 hours a day, 7 days a week.
For more information about the services that are available, please download the following
 Long Term Care Ombudsman Brochure or call (530) 642-4860
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